Thank you for allowing us to be part of your fitness journey!
We want you to use and enjoy the products we sell. Get them dirty and get them sweaty. But if the product does not work, just come back and see us within 30 days regardless of wear and tear and we will work to help find something that will better meet your needs. All product that has been worn is for EXCHANGE or STORE CREDIT only – with the exception of face masks and multi-functional headwear, which due to hygienic concerns are final sale.
Any used product will not receive a refund. If you would like a refund, the item must be unused and include all packaging, tags and be accompanied by a receipt of purchase within the past 30 days. Any cash refunds greater than $150 will be paid out from company HQ within 2-3 business days. Any credit card refunds will be processed on the spot.
Marathon Sports, our sister store in Massachusetts, dutifully fulfills all of our online orders. For any orders processed via www.runnersalley.com, you will need to click through the following link for instructions:
Free return shipping is only available for orders shipped within the 48 contiguous United States. Orders shipped to international, APO/FPO, Alaskan or Hawaiian addresses or U.S. territories are not eligible for the free return shipping offer.
All shoes must be returned in their original shoebox. Do not place the shipping label directly onto the shoebox. Any returns packaged this way will be considered a used product and store credit will be issued.
Please email [email protected] if you have any questions about an online return.